tk995 Privacy Policy

Your Privacy at a Glance

The cards below highlight our core privacy commitments. Please read the full policy sections below for complete details before using the tk995 platform.

1. Introduction and Scope

This Privacy Policy is issued by tk995 and applies to all personal data processed in connection with the tk995 online casino and sports betting platform available at tk995.club. It covers data collected from players, prospective players, and visitors to the platform, regardless of the device used to access it — whether desktop, mobile phone, or tablet — and regardless of whether you are located in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barishal, Rangpur, Mymensingh, or anywhere else in Bangladesh.

By registering an account on tk995, placing a bet, making a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, you must not use the platform. This policy should be read alongside our Terms & Conditions, which together govern your relationship with tk995.

2. Personal Data We Collect

tk995 collects personal data that you provide directly, data we generate during your use of the platform, and data we receive from trusted third-party service providers. The table below summarises the main categories of data we collect and the primary source of each category.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information, unless specifically required by applicable law for identity verification or responsible gaming compliance purposes.

3. How We Use Your Personal Data

tk995 uses the personal data we collect for the following purposes. We only use your data in ways that are consistent with the legal basis for processing described in Section 4 of this policy.

• Account registration and administration — to create, verify, and manage your tk995 player account, including processing KYC documentation and age verification for our mandatory 21+ policy.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi banks, verify payment methods, and maintain accurate transaction records.
• Responsible gaming compliance — to monitor gameplay patterns for signs of problem gambling, apply player-requested deposit limits and self-exclusions, and fulfil our responsible gaming obligations under platform policy.
• Fraud prevention and security — to detect and prevent fraudulent account activity, money laundering, identity theft, and the use of automated tools or bots that breach our Terms & Conditions.
• Customer support — to respond to your enquiries, complaints, and dispute submissions, and to provide assistance with account management, payment queries, and game-related questions.
• Marketing and personalisation — where you have given consent, to send promotional offers relevant to your gameplay and betting preferences (such as cricket BPL promotions or slot bonuses), and to personalise the platform experience. You may withdraw consent at any time.

4. Legal Basis for Processing

tk995 processes personal data under one or more of the following legal bases, depending on the specific purpose of the processing activity.

• Contractual necessity — processing required to perform our contract with you, including account creation, payment processing, and delivery of gaming services.
• Legal obligation — processing necessary to comply with applicable laws, including anti-money laundering requirements, age verification, and KYC obligations.
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming programme management, where these interests are not overridden by your data protection rights.
• Consent — for optional marketing communications and non-essential personalisation features. You may withdraw your consent at any time by contacting [email protected] or updating your account preferences.

5. Sharing Your Personal Data

tk995 does not sell your personal data. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose of the disclosure.

• Service providers — payment processors (bKash, Nagad, Rocket, Upay integrations), KYC verification providers, fraud detection services, cloud hosting providers, and customer support tools. These providers act under data processing agreements and may only use your data to deliver the contracted service.
• Game content providers — where necessary to deliver third-party casino games (for example, providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Netent, or Microgaming) we share the minimum data required to authenticate your session and record game outcomes.
• Law enforcement and regulators — where required by applicable law, court order, or regulatory authority, tk995 will disclose personal data to the relevant authority. tk995 will notify you of such a disclosure where legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, or sale of tk995's business assets, your personal data may be transferred to the successor entity, which will be required to honour the commitments in this Privacy Policy.

6. Cookies and Tracking Technologies

tk995 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used on the platform.

• Essential cookies — required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without rendering the platform inoperable.
• Analytics cookies — used to understand how players navigate the platform, which games are most popular, and how performance can be improved. Data collected through analytics cookies is aggregated and does not identify individual users.
• Preference cookies — used to remember your language preference, display settings, and gameplay preferences so that the platform behaves consistently across sessions.
• Marketing cookies — only placed where you have given specific consent . These are used to deliver promotional content relevant to your interests, such as cricket betting offers during BPL season or Eid bonus promotions. You can withdraw consent at any time via your browser settings or account preferences.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling analytics or preference cookies may affect the quality of your experience on the platform, but will not prevent you from accessing core gaming and betting services.

7. Data Retention

tk995 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account relationship with tk995 plus a minimum of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction.

Where you have given consent for marketing communications, we will retain your contact data for marketing purposes until you withdraw your consent. Once consent is withdrawn, we will remove your contact details from our active marketing lists within 30 days, although we may retain a suppression record to ensure you are not inadvertently re-added to those lists in the future.

8. Your Data Protection Rights

As a player using the tk995 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected]. We will respond within 30 days of receiving your request.

• Right of access — you have the right to request a copy of the personal data tk995 holds about you, together with information about how it is being used and with whom it has been shared.
• Right of rectification — you have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful.
• Right to restrict processing — you have the right to request that we limit the way we use your personal data in certain circumstances, such as while we are verifying the accuracy of data you have disputed.
• Right to data portability — where processing is based on your consent or a contract with you, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us, for the purpose of transferring it to another service provider.
• Right to object — you have the right to object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.

9. Data Security

tk995 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL encryption for all data in transit, encrypted storage of sensitive account data and financial records, access controls that limit employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and monitoring systems designed to detect unusual account activity and potential intrusions.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, tk995 will notify affected players without undue delay. You are responsible for keeping your own account credentials secure and should use a unique, strong password and enable any two-factor authentication option offered by the platform.

10. Third-Party Links and Services

The tk995 platform may contain references to or integrations with third-party game providers (such as Pragmatic Play, Evolution Gaming, Netent, Microgaming, Spribe, and Ezugi). While tk995 takes reasonable steps to ensure that only reputable providers are integrated into the platform, we are not responsible for the privacy practices of those third-party providers. Your interactions with third-party game engines may be subject to those providers' own privacy policies, which we encourage you to review. tk995 does not control and is not responsible for the content, privacy policies, or practices of any third-party game content provider.

11. Children's Privacy

tk995 is an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory age verification steps designed to prevent minors from creating accounts. If tk995 becomes aware that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account closed without exception.

12. Changes to This Privacy Policy

tk995 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players by email to their registered account address at least seven (7) days before the updated policy takes effect. The updated policy will also be posted on the tk995 platform with the revised effective date shown at the top of the document.

Your continued use of the tk995 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting [email protected]. The most current version of this Privacy Policy is always available at tk995.club/privacy-policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how tk995 handles your personal data, please contact our support team in writing. We aim to acknowledge all privacy-related enquiries within 48 hours Bangladesh Standard Time and to provide a full substantive response within 30 days.